WHERE IS THE VETERINARY CLINIC?
The Veterinary Clinic is located at Brittons Hill Main Road, Brittons Hill, St. Michael. Please feel free to visit the map provided on our “contacts” page to see exactly where we are located.
WHAT ARE THE HOURS OF BUSINESS FOR THE VETERINARY CLINIC?
The Veterinary Clinic is open every Monday through Saturday. Our hours of business are:
Monday – 8:00a.m – 6:30p.m
Tuesday – 8:00a.m – 6:30p.m
Wednesday – 8:00a.m – 12:00noon
Thursday – 8:00a.m – 6:30p.m
Friday – 8:00a.m – 6:30p.m
Saturday – 9:00a.m – 1:00p.m
DO I NEED AN APPOINTMENT?
The Veterinary Clinic is open Monday through Saturday. We see patients by appointment. Walk-in appointments are welcome, but kindly asked to wait until a time becomes available. We do our best to accommodate our clients who have emergencies, but a call ahead of time is appreciated to ensure we are equipped to manage your pets needs immediately on arrival. To make an appointment, please call (246) 427-3135.
DO YOU OFFER AFTER HOURS SERVICE?
Yes, we do offer after hours service. However, special call out fees are applied for any after hours service requested.
Our after hours fees are as follows:
$65 – 7:00p.m – 10:30p.m
$100 – anytime after 10:30p.m
WHAT SHOULD I DO IF MY PET GETS ILL OR INJURED AFTER HOURS?
If there is an emergency after hours, please call the clinic phone number, (246) 427-3135 immediately. If emergency care is necessary, you are required to pay the special after hours fees associated before we can provide care for your pet. Full payment is due when your pet is ready to go home.
WHAT TYPE OF FOOD IS HEALTHIEST FOR PETS? HOW MUCH FOOD DOES MY PET NEED?
Any major brand of pet food is fine. There are many great brands out there. Dry versus wet depends on what the owner and the pet prefer. You should feed puppy or kitten food for the first year and then switch to an adult food. Switching a puppy or kitten to adult food too early can cause obesity and gastro-intestinal issues. We recommend switching to adult dog or cat food between 10-12 months. Look for food that has been certified. This demonstrates that the pet food company is meeting nutritional recommendation standards. Occasionally, prescription diets are recommended based on a pet’s specific needs. We will make these recommendations when appropriate.
Each pet food is different and each pet is different. Therefore, you should use the food bag and your pet as a guide. Keep in mind that the amount of food fed depends on your pet’s lifestyle and metabolism — if you compare two identical healthy pets, the more active pet will need more food. In general you should feed your pet three times a day until it is 4 months old, and then reduce it to twice daily.
HOW OFTEN SHOULD I BATHE MY PET?
Most dogs without a skin condition don’t need a bath more than once a month. In fact, bathing your dog more than once a week could cause dry skin. But be sure to clean your pet’s ears more often to prevent infection — once or twice a week is recommended, depending on the amount of dirt or wax you find. Use your finger and a piece of gauze and any major brand of ear cleaner.
WHY IS MY PET SCOOTING ITS REAR ON THE GROUND?
There could be several reasons that your pet is scooting on the ground. Your pet may need its anal gland expressed, need to be dewormed, or have other more serious issues.
Scooting is a behavior seen mostly in small or overweight dogs. Dogs have anal sacs that are normally emptied with bowel movements. When this doesn’t happen, the anal sacs become full, itching, or painful. Without treatment, they can become impacted, infected, abcessed, or could rupture. This isn’t the only possible reason for scooting; some other possible causes are a perianal tumor that is infected or bothersome, irritation from diarrhea or feces on the skin, irritation from parasites, or matted hair.
If your pet is scooting its bottom on the floor, please call us at the clinic to schedule an appointment. We can identify the cause of your pet’s discomfort and provide a solution, such as expressing anal glands, starting deworming, or scheduling grooming. It would be helpful if you could bring a fecal sample to your appointment to check for the presence of worm eggs.
SHOULD MY DOG BE ON HEARTWORM MEDICATION? WHAT HAPPENS IF I MISS A DOSE OF HEARTWORM MEDICATION?
Yes. Heartworm disease is very easy to prevent but very difficult and even life threatening to treat. We recommend testing your dog for heartworm disease before starting on the preventative. If you miss a dose or doses of heartworm preventative, please consult with us immediately.
WHEN SHOULD MY PET BE VACCINATED AND WHAT VACCINATIONS SHOULD MY PET GET?
For a healthy pet, vaccinations should be started at 6 weeks of age and given every three weeks until the pet is 4 months old. Dogs and cats should be vaccinated annually with a 5-way or 4-way vaccine during a visit with a thorough physical exam to ensure they are adequately protected against the more common canine/feline pathogens. Ask us about specific shots for your particular pet — the recommendation will depend on where you live, your travel plans, and your lifestyle.
WHY CAN’T I HAVE MEDICATION WITHOUT AN APPOINTMENT?
Many drugs have legal restrictions on their supply and a consultation may be required by law before they can be dispensed. More importantly, our primary concern is the welfare of your pets and it is usually important to examine an animal before deciding on a course of treatment. To save yourself time and to prevent misunderstandings please phone with your request before coming to the clinic. Flea control, heartworm and intestinal worming medications, as well as medicated shampoos, some ear cleaning products and disinfectants are all able to be supplied without prescription or consultation.
HOW DO I KNOW WHEN MY PET NEEDS A DENTAL PERFORMED?
Bad breath, inflamed gums, plaque and tartar buildup, and loose teeth are all of great concern when it comes to the health of your animal’s mouth. If you notice any of these signs, please bring your pet in for a dental checkup or schedule a dental cleaning. Poor pet dental hygiene can cause gum disease and that makes dogs and cats more prone to heart and kidney disease. If your pet’s teeth are not in need of a cleaning at the time of the checkup, we can give you recommendations to help maintain your pet’s overall mouth health such as helpful treats/toys, teeth brushing, and other pet safe dental products. A professional dental cleaning under anesthesia will remove plaque and tartar. If your animal is at greater risk of complications during anesthesia, we have products that can help improve mouth health and remove plaque and tartar buildup without performing a dental cleaning. Regular brushing will keep the tartar from coming back. Two to three times weekly is a good goal to aim for.
IS IT REALLY NECESSARY TO BRING MY DOG AND/OR CAT IN FOR A YEARLY COMPREHENSIVE EXAM?
Comprehensive examinations are recommended AT LEAST annually to check for health issues that may not be apparent to owners. During a comprehensive examination the veterinarian will examine your pet’s eyes, ears, skin and hair coat, listen to their heart, and discuss any concerns you may have.
HOW DO I TRANSFER MY PETS RECORDS FROM A PREVIOUS CLINIC?
Simply call your previous vet and have medical records emailed to our office. Should you have copies, you are welcome to drop them by our office. Records can be emailed to firstname.lastname@example.org
WHAT TYPES OF ANIMALS DO YOU SEE?
TLC Veterinary Services is a mutli-faceted practice, treating and caring for all breeds of cats and dogs and a wide range of animals, both small and large. The clinic offers consultations on pet care, medical exams, emergency care, routine and specialty surgeries, vaccinations and also grooming.
WHAT IF I CANNOT LEAVE WORK TO BRING MY PETS TO THEIR VETERINARY OR GROOMING APPOINTMENT?
For your convenience, we are open at 8:00 a.m. on weekdays and offer drop-off service. You may drop off your pet with us in the morning and your pet will be seen during the day. We’ll call you afterwards. You can pay and pick up your pet anytime from when we call until 6:30 p.m. There is no additional charge for drop-off service. Animals not picked up by 6:30 p.m. will stay overnight and a boarding fee will be added.
DO YOU BOARD PET/S AT YOUR FACILITY? WHAT DO WE NEED TO BRING?
Yes, we do board quite a few animals, but our space is somewhat limited with our surgery patients staying the night as well. Please call in advance when possible to ensure that we are able to board your pets on the dates you need.
It is encouraged to bring your pet’s normal diet to avoid any stomach upset while boarding. Please bring all medications in labeled pill vials and provide detailed medication instructions at drop off. We have plenty of bedding to keep your pet comfortable, but if you feel your pet would benefit from a small toy or blanket from home, feel free to bring it with them. Please label all belongings that will be dropped off with your pet. It is very important that you give yourself enough time to fill out our Boarding Form and necessary medication information for your pet at the time of drop-off. We want to make sure that your pet is being fed and being given their medications appropriately to ensure their good health while at our clinic.